FAQs
How long does it take for my order to be processed?
At Cool Neat Products, we strive to process and ship your order as quickly as possible. Our standard processing time is 3-5 business days. Please note that this time frame does not include weekends or holidays. Once your order has been processed, you will receive a shipping confirmation email with tracking information.
How long will it take for my order to arrive after processing?
The shipping time depends on your location and the shipping method chosen at checkout. Generally, our estimated shipping times are as follows:
- Domestic Shipping (within the same country): 3-7 business days
Please note that these are estimated times and actual delivery may vary due to factors such as customs clearance and unforeseen circumstances.
Can I track my order?
Yes, absolutely! Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.
What if I need to change or cancel my order?
If you need to make any changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we may not be able to make changes or cancel it. It's important to reach out to us promptly for assistance.
What if I receive a damaged or defective product?
We take pride in the quality of our products and carefully inspect them before shipping. However, if you receive a damaged or defective product, please contact our customer support team within 7 days from receiving the product. We will guide you through the return and exchange process to ensure that you receive a replacement or a refund, as applicable.
Do you offer international shipping?
No, currently we do not offer international shipping to select countries.
What if I have other questions or need further assistance?
If you have any other questions, concerns, or need further assistance, our friendly customer support team is here to help. You can reach us through our contact page or by sending an email to coolneatproducts@gmail.com. We strive to respond to all inquiries promptly and provide the best possible support to our valued customers.